After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.
In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. All items are shipped directly from us or one of the stores who sells our brand.
We aim to dispatch all orders within 48 hours, although there may be a slight delay during exceptionally busy periods such as our seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Alice Bag is not responsible for delays caused by customs clearance.
Shipping times will vary. Alice Bag cannot take responsibility for delays due to customs clearance or payment transaction.
Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.
You can cancel your order, for any reason, up to the moment it is processed by us or one of the stores who sells our brand. Once it has been processed, you cannot cancel but you may return your order. You have 15 days to return the products. You should complete the form on our “Product Returns” page.
Alternatively, you can call us on + +34 998214415 (Spain) / +351 931 315 152 (Portugal) or e-mail us: firstname.lastname@example.org.